Daman 17.8

Daman App — Mobile health insurance management for the UAE

The Daman mobile app from the National Health Insurance Company (Daman) brings core health insurance services to your smartphone. Designed for members across the UAE, the app centralises e-cards, claims, approvals and provider search with bilingual support (English/Arabic) and one-click access to customer care.

Key features

• Digital insurance card — view and download your e-card instantly for use at network hospitals, clinics and pharmacies.
• Provider and doctor search — find hospitals, clinics and doctors across Daman’s network (3,000+ providers) using filters for availability, proximity, network coverage and language.
• Appointment booking — book, reschedule or cancel appointments directly in the app.
• Claims — submit claims from your phone and track claim status and history.
• Pre-approval tracking — monitor pre-authorisations for procedures and pharmaceuticals.
• Policy and coverage details — view your insurance schedule and policy benefits on the go.
• 24/7 customer care — quick access to Daman’s contact channels; support phone number 800 432626 and [email protected] are provided in-app.
• Simple account setup — existing My Daman users sign in with their username and password; new members can register via mobile number and create a single login for web and mobile.
• Location map — locate nearby network facilities using integrated maps.

Performance, safety and availability

The app is widely used in the UAE with over 1 million downloads and a strong Google Play rating (around 4.6 stars from thousands of reviews). Daman publishes privacy information indicating minimal data collection and no third-party sharing declared in the store listing. Regular updates and Daman’s online resources support the app’s functionality.

User experience and real-world feedback

• Many users praise the convenience of e-cards, appointment booking and on-the-go policy access.
• Common criticisms in reviews include occasional unresponsiveness, limited visibility on some claim statuses (for dependents or out-of-network claims) and slow or phone-centric customer support workflows.
• Daman’s support team responds to feedback via email and in-store announcements; for technical issues the app points users to [email protected] and the 800 432626 helpline.

Who should use the Daman app

1. Members of Daman who want immediate access to digital insurance cards, provider search and appointment management.
2. Families and dependents who need to submit claims or track approvals while travelling across the UAE.
3. Anyone seeking bilingual (English/Arabic) mobile access to policy details and claim submission.

Practical tips

• Register your My Daman credentials first to link web and mobile services under a single account.
• Keep photos and invoices organised before submitting claims to reduce processing delays.
• Use the provider filters (language, proximity, network coverage) to find the most appropriate clinics and avoid out-of-network issues.